Privacy Policy

Clean Casa (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal data when you use our website (the “Service”) and book our cleaning services.

1. Information We Collect

Contact details: name, email address, telephone or WhatsApp number, postal address when you make a booking or enquiry.
Service details: particulars of the cleaning services requested (e.g., home organisation, deep clean).
Usage data: information on how you use our website, including IP address, browser type, pages visited and time spent on each page (collected through cookies – see Section 6).
Optional feedback: any comments or ratings you provide following a service.

2. How We Use Your Data

We process your personal data to:

Confirm and manage your booking, send reminders, invoices and receipts.
Provide the services you request and tailor them to your needs.
Communicate with you about scheduling, promotional offers or changes to our Service (only where you have consented).
Improve our website and offerings by analysing usage patterns and feedback.
Comply with legal obligations (e.g., tax and accounting requirements).

3. Lawful Basis for Processing

Contractual necessity: processing data to fulfil your booking and provide cleaning services.
Consent: where you opt‑in to receive marketing communications. You may withdraw consent at any time.
Legitimate interests: to improve our Service, ensure website security and prevent fraud.
Legal compliance: to meet statutory obligations and regulatory requirements.

4. Sharing Your Information

We will never sell your personal data. We may share your information with:

Service providers who assist us with website hosting, payment processing or email delivery—under strict confidentiality agreements.
Regulatory authorities if required by law or to protect our legal rights.

5. Data Retention

We keep your personal data for as long as necessary to:

Provide you with our services and support.
Comply with legal and accounting requirements (typically up to 7 years for financial records).

After this period, your data will be securely deleted or anonymised.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and improve user experience.
Analyse traffic and site performance.

You can control or disable cookies through your browser settings, but some features of our website may not function correctly without them.

7. Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you.
Rectify any incomplete or inaccurate data.
Erase your data (“right to be forgotten”) where there is no compelling reason for its retention.
Restrict or object to our processing of your data.
Port your data to another service provider.
Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration or disclosure.

9. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top will reflect any changes. We recommend you review this page periodically.